In 2021, Opypro commissioned Forrester Consulting to evaluate the role of buyer account management platforms in supporting buyer-supplier relationships. Forrester conducted online surveys with 200 senior IT and business decision-makers at supplier organizations and 400 business decision-makers at buyer organizations.
Executive Summary
Buyer-supplier interactions have changed. For buyers, the adoption of procure-to-pay suites has liberated sourcing professionals from mundane tasks such as invoice processing to more important supplier value management activities. Since the pandemic, the adoption of procure-to-pay suites has accelerated across buyers’ organizations. While the market is awash with solutions for buyers, what about suppliers?
Key Findings
- Today’s buyer account management practices are not fit for purpose.
- Outdated buyer account management practices damage suppliers’ bottom line.
- Suppliers’ buyer account management practices negatively affect business buyers.
- Modernizing buyer account management practices benefits suppliers and buyers.
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